Policies for Centennial Flagship
Booking online means that I have read and agree to the Salon terms and conditions
PLEASE NOTE: OUR POLICIES HAVE EVOLVED OVER TIME, AFTER OFFERING EXCLUSIVE, PROFESSIONAL CURLY SERVICES TO ALL TYPES OF CURL PATTERNS, AND EXIST TO ENSURE THAT BOTH YOU OUR GUEST AND OUR PROFESSIONAL STAFF ARE TREATED FAIRLY AND WITH RESPECT.
A reasonable attempt is made to estimate the time required by our staff to service clients, based on the information given from the NEW CLIENT FORM, or by a conversation on the phone when booking.
All pricing is subject to change based on hair status upon arrival. (Hair density, volume, length etc.)
If you book A FIRST TIME NEW CLIENT appointment ONLINE, and you have NOT filled out a new client form prior to booking, and you arrive, you may not be serviced if your hair goals are not possible given the time you booked online for, but will be charged FOR THE FULL SERVICE VIA THE PAYMENT METHOD YOU RESERVED WITH.
Every attempt is made by salon stylists to ensure client satisfaction. Because client expectations, and what is possible given the overall health of your hair may be different, a verbal “contract” is made BEFORE each service during your consultation to make sure your hair goal is: #1) possible and #2) your stylist skill set is compatible.
IF THERE IS ANY DAMAGE PRESENT TO YOUR CURL PATTERN, THAT DOES NOT ALLOW FOR YOUR CURL PATTERN TO BE REVEALED (SUCH AS HIGH HEAT DAMAGE, CHEMICAL OR KERATIN TREATMENT DAMAGE) YOUR ONLY OPTION IS TO HAVE THE DAMAGE REMOVED, OR NOT HAVE YOUR SERVICE. (That may require a Big Chop). If you decide against the service, YOU WILL BE BILLED FOR THE FULL AMOUNT OF THE SERVICE YOU BOOKED OUT FOR.
*SERVICES and RETURN POLICY
Each service includes education on how to style at home, as well as product recommendations that work best with your Curly Cut here in Colorado, and other semi-arid climates. Our Sessions go hand in hand with the Salon Professional product lines we carry. If you are not satisfied with the agreed service, a reasonable attempt will be made to make things right, either in the same visit, or another scheduled visit within 2 weeks. This guarantee only applies IF YOU ARE APPLYING THE RECOMMENDED PRODUCT AND APPLICATION TECHNIQUES.
Refunds for unopened product only, purchased within 2 weeks. No refunds on services.
By booking a service, you are agreeing to the terms and conditions of the Salon policies. IF YOU ARE INSTRUCTED BY EMAIL TO BOOK ONLINE FOR A SPECIFIC AMOUNT OF TIME, AND YOU BOOK ONLINE FOR LESS THAN THAT INSTRUCTED TIME "JUST TO GET IN", YOU WILL ONLY BE SERVICED FOR THE AMOUNT OF TIME YOU BOOKED FOR, AND MAY NOT HAVE YOUR SERVICE COMPLETED. IF MORE TIME IS REQUIRED, BECAUSE YOU UPLOADED AN INACCURATE PICTURE OF YOUR CURL TYPE, AN UPCHARGE WILL APPLY BASED ON YOUR CURRENT HAIR SITUATION.
More Than Curly Salon offers hair care services that at times require booking times that exceed 2.5 hours. Due to this, a 50% deposit may be required at time of scheduling, for appointments that are scheduled for more than 2.5 hours. Refunds on deposits are only made if cancellations are made with 24 hours notice, otherwise deposits are non-refundable.
Stand alone ONLINE consultations are pre-paid and require a video chat. Consultations will not exceed 30 minutes, may only last a few minutes, and are non-refundable.
We accept all forms of payment.
Due to the high demand for services, all scheduled appointments require a payment method on file, and are considered confirmed. If you are considered a NEW CLIENT or it's been more than 12 months since your last visit, and you have not submitted a new client form, but booked online anyway, your appointment may be cancelled with or without notice, and you may even be charged the full amount of the service you booked online for. Changes must be made with a minimum of 24 hours notice by using our online booking portal, emailing the Salon: email@example.com, or by calling 303-739-2875 and leaving a text or voicemail.
Missed confirmed appointments for non-emergencies, running late more than 15 min., or cancellations of a confirmed appointment made outside of the 24 hour cancellation window, will be assessed a fee of 50% of the scheduled service. (Running out of gas is not an emergency, it's a lack of planning).This fee will be assessed before a future service can be scheduled, or from the payment method on file.
*CHILD Services and Minor POLICY
More Than Curly Salon offers a comfortable, calm and peaceful environment to ALL clients. *A non-refundable pre-payment for the full amount MAY be due in advance to book a Curly Kids Session. At the sole discretion of the Salon Owner or your Curl Specialist, any displays of discomfort by the child, or disruptions to other Salon clients will result in the service being discontinued. Sorry, no exceptions or refunds. Children need to be supervised at all times, and ONE responsible adult must remain at the Salon during your child or minor's visit. Safety is our main concern with children during hair care services. Services involving shears, or natural styles will discontinue if your child is exhibiting any form of discomfort or excessive movement.
If it is determined that the detangling of hair is required prior to performing the scheduled service, a minimum $50 per hour detanglement service charge will be assessed, and the booked service may or may not be possible to complete in the allotted time. In this case, a new appointment may have to be scheduled for the original service, at the menu price.
Color services may or may not be performed given the overall heath of your hair. Color services MAY/MAY NOT be performed on your first visit. Your healthy hair is our number one priority. We will make every attempt to give you the color of choice. We do not guarantee the results of your color choice if you do not allow for the drying process to complete. Your color may be applied and your Curls set by a Salon Associate.
At times Colorado's weather can be unsafe to travel in for both clients and staff. As a general rule, the Salon follows the Cherry Creek School District weather closure schedule, and may close due to inclement weather. All attempts will be made to reschedule cancelled appointments, and no late cancellation fees will be billed. If special arrangements are made on a bad weather day for your stylist to come in to serve you, we consider that a confirmed appointment.
*COVID-19 POLICY and GUIDELINES
According to the State of Colorado Health and Public Safety, along with DORA (The Dept. of Regulatory Agencies) guidelines concerning COVID-19 for Salons and Barber Shops,
below are the new policies that are in effect.
New Salon Policies (in addition to existing policies)
More Than Curly Salon has always maintained above and beyond the State's Cleanliness and Sanitary standards. Pandemic or not, cleanliness and the safety of our staff and clients, as well as visitors has always been our top priority since day one.
1. This may seem obvious but, if you are feeling sick, or running a fever leading up to, or upon arrival of your service, please reschedule your appointment online or by phone, to ensure the safety of our staff and other clients.
2. The Salon lobby is no longer available for waiting. Clients are asked to call the Salon upon arrival to check in (303) 739-2875, and remain in their cars until your stylist waves you in.
3. Clients will be required to wash their hands for a minimum of 20 seconds before each service begins, prior to their consultation. Stylists must wear gloves.
4. Over the ear masks are required to be worn by each employee and each client for the duration of each visit. If you DO NOT have an over the ear mask, a disposable one will be provided at check in once we receive them, at no additional cost.
5. Masks cannot be removed. Due to the mask requirement, beverages will not be offered. Please hydrate yourself prior to your visit.
Social Distancing practices:
1. In person consultations will be limited.
2. During the service portion of your visit, the recommended 6' of social distance obviously is not possible. We have limited the number of clients and employees to 8 people in the Salon maximum during the busiest time. The point of sale equipment is sanitized after each transaction.
3. Shampoo services will have no more than 2 clients at the bowl at one time. The bowls that will be used during this time are 7' apart.
4. Dryer chairs have been spaced 6' apart.
5. In order to limit the amount of time spent in close proximity at check out, we kindly ask that you pre-book your next appointment online at your convenience, and not at the front desk.
Visitors and/or guests of clients are no longer allowed to wait in the Salon.
For clients who are minors, only one parent is allowed to be present, per child. Parents can only book one child at a time. Siblings or other family members are not permitted to wait in the Salon while services are being performed.
Thank You. We appreciate you, and your business!