frequently asked questions
We know that you can have a lot of questions when searching for a Curl Specialist, and you need information.
Below are some of the questions we hear most often, with our responses.
If you have a particular question not listed here, please feel free to email: firstname.lastname@example.org
Here is a LONG video of our history which may answer the question: "Who in the world is More Than Curly?"
Q: Do you do the Deva Cut?
A: We do not cut dry, but do teach the Curly Girl Method that emphasizes healthy curly hair practices. Melissa introduced the Ouidad Carve and Slice® to Denver in 2010 and we've seen great client results with it. We are open minded to various ways to Cut Curly Hair, after all - one size does not fit all. The video above explains how the Curly revolution in Denver got started.
Q: Do you do Black or Mixed Hair?
A: As a Chemical Free, exclusively Curly Salon, we perform services on a variety of Curl Patterns. Our specialty is cutting and coloring Loose/Wavy, Classic and Tight Curls, that are found within a variety of ethnicities.
Q: My hair is 4C, it's damaged by heat or chemicals, can you make me look like the Instagram pic I fell in love with?
A: Yes and No. Yes, we can start you on a Healthy Curly Journey with a Kinky Session™, or Transition Session™ that may require a Big Chop, and several visits to achieve your ultimate hair goal. No, we are not magicians nor can we perform miracles if your hair goals are not realistic.
Q: I have a picture of what I want my hair to look like, can you match that?
A: Maybe. Every curl pattern and texture is unique, and our goal is to bring out the best Curly YOU, rather than have you looking like someone else from an Instagram post or online picture, that may say "natural" but actually be added hair, hair pushed forward specifically for the photo, or even dare I say...a Curly wig.
Q: Can I get color on my first visit?
A: Maybe. It depends on the overall health of your hair, which is determined by the picture you send in on the New Client Form. Our number one goal for you is healthy Curls first, then we can talk about color options.
Q: Do you straighten hair?
A: We will soon offer a Low Heat flat iron service that will not damage your Curl Pattern.
Q: How much for a haircut?
A: Our Cut Sessions are a package that includes a FREE Consultation, a Complimentary Deep Conditioning Treatment (for first time clients), haircut, product knowledge, education, and wash and go styling. Current pricing varies for a variety of beauty budgets, and can be found on our pricing page.
Q: Why is there such a difference in pricing for stylists?
A: We want you to have options that fit your beauty budget. Pricing for Cuts is based on demand and experience. Our least experienced stylist, has more training/experience than most "Curl Experts" in the Denver Market before they are ready to accept clients. This is due to the high volume of Curly Clients we serve, and with the various textures we see. Our Curl Specialists each see on average over 1,000 Cuts per year.
Q: Who is the best stylist for me to choose?
A: You can choose any Curl Specialist, or Associate you'd like, depending on the service you choose. They are all trained by Melissa and approved before being released to perform Curly services. Our Associate stylists in training are also a more affordable option if you'd like to be a Hair Cut Model, and all Cuts are signed off by a Curl Specialist.
Each Affiliate location is independently owned and operated.
Q: Do you cut hair wet or dry?
A: We perform our Session haircuts wet.
Q: Do you use Curling Irons, Rods, do blowouts, flat irons or straighten hair?
A: We may bring low heat flat iron services back, but haven't seen a huge demand for it. For sure we will never use rods, perms, or Curling Irons. We celebrate natural curls, and with the proper cut in place and good product along with education, we show how your Curls can be their best without tools.
Q: Where are you located?
A: We are NOW located at 15500 Broncos Pkwy Unit E, Centennial Co. 80112.
Q: Do you sell products at the Salon?
A: Yes, we have available everything that is used during your service at the Salon. Including angled diffusers.
Q: I have product allergies, and don't like your product lines. What should I do?
Product ingredients that may cause allergic reactions vary so much from product to product, that we suggest you cross reference the ingredients you KNOW you are allergic to, with the ingredient list on the products that are listed above.
Q: Do you use products with Sulfates or Silicones?
Yes. Please keep in mind though, that there are good sulfates, and there are bad sulfates. There are good silicones, and there are bad silicones. There are good ingredients, and there are bad ingredients.
We only carry and use what WE as professionals have determined works best for most Curly Hair Textures here in Colorado. The Ouidad® Product line has been proven to be a great line for various Curl patterns for decades. There are products targeted for Curly or textured Hair, that are absolutely horrible in a dry or semi arid climate.
Our Curl Specialists are committed to seeking out the best professional products available for services, to ensure you have healthy and manageable hair, and we are always learning.
Q: Do you do braids or Locs?
A: We do not, but Coco is awesome! or @officialhairbycoco on Instagram.
Q: Can I get a bang trim?
A: Yes, with a service.
NEW COVID-19 HEALTH GUIDELINES
According to the State of Colorado Health and Public Safety guidelines concerning COVID-19 for Salons and Barber Shops, these new policies are in effect beginning May 1, 2020 until further notice.
New Salon Policies (in addition to existing policies)
This may seem obvious but, if you are feeling sick, or running a fever leading up to, or upon arrival of your service, please reschedule your appointment online or by phone, to ensure the safety of our staff and other clients.
The Salon lobby is no longer available for waiting. Clients are kindly asked to call the Salon upon arrival to check in (303)739-2875, and remain in their cars until your stylist waves you in.
Visitors and/or guests of clients are no longer allowed to wait in the Salon.
For clients who are minors, only one parent is allowed to be present, per child.Parents can only book one child at a time. Siblings or other family members are not permitted to wait in the Salon while services are being performed.
Over the ear masks are required to be worn by each employee and each client for each visit. If you DO NOT have an over the ear mask, a disposable one will be provided at check in, at no additional cost.
Clients must wash their hands upon arrival, and prior to their consultation.